Report the issue before goods move again.

The website supports business enquiries and does not operate a consumer checkout. Cancellation, returns and remedies depend on the accepted quotation and order documents. Nothing in this policy removes rights that cannot lawfully be excluded.

An enquiry alone does not reserve stock or create an order. Contact NewCover promptly to change or withdraw an enquiry. Once an order is accepted or procurement is committed, cancellation is not automatic and will be reviewed against the agreed documents and commitments.

Inspect the delivery promptly within any agreed inspection window. Email contact@newcoverltd.co.uk with the order reference, style code, colour, size, affected quantity, date received and photographs of the goods, labels and packaging. Preserve the evidence and report the issue before altering or returning affected garments.

Do not send goods to the registered office or another address without written return instructions. If a return is approved, use the supplied reference, return address, packaging and documentation requirements. Approval to inspect a return does not itself confirm that a refund is due.

The appropriate remedy may include correction, replacement, credit or refund, depending on the issue and governing terms. Where a refund is approved, NewCover will confirm the amount, method and expected processing position in writing. Banking processing times may apply.