Frequently asked questions
Clear answers for trade buyers.
These answers explain the website and enquiry process. An accepted quotation or order document defines the actual transaction.
NC / FAQBuyer questions
Before you send the brief.
If an answer depends on the product, supply route or destination, it should be confirmed in writing for that order.
01Do you publish live stock and prices?+
No. Wholesale availability and commercial terms can change quickly, so NewCover confirms product, quantity, condition, price, lead time and validity in each written quotation.
02Is there a minimum order quantity?+
Minimum quantities depend on the product and supply route. Include your preferred volume in the enquiry and any flexibility you have.
03Can I request an exact regional version?+
Yes. State the destination market, plug, keyboard, SIM, language or other regional requirement. The confirmed version will be identified in the quote.
04What product condition is supplied?+
Condition is never assumed. Tell us if you require new retail stock only or are open to another documented grade; the quotation will state what is being offered.
05How are warranty and returns handled?+
The applicable warranty source, return conditions and any inspection window should be stated in the quotation or order documents for the specific supply.
06Does a listed brand mean NewCover is an authorised reseller?+
No. Brand names describe the products buyers may request and do not by themselves imply affiliation or authorisation. Any relevant status or documentation should be confirmed separately in writing.
07How do I get a useful quotation?+
Include the brand and exact model or product brief, configuration, condition, quantity, destination and required timing. State any acceptable alternatives and non-negotiable regional requirements.
08Does submitting the form reserve stock?+
No. The form prepares an email enquiry. Stock, price, validity and the point of order acceptance are confirmed separately in the written commercial documents.
09Can one enquiry include several categories?+
Yes. A consolidated requirement can include multiple lines. Separate each line by model, configuration and quantity so the offer remains reviewable.
10Can NewCover deliver internationally?+
International destinations can be included in an enquiry. The available delivery basis, customs responsibilities, cost and timing must be confirmed for the specific route.
11How should a delivery issue be reported?+
Preserve the packaging, record visible damage or shortages, and send the order reference, photographs, quantity and serial details where relevant before returning anything.
12Can I pay through the website?+
No. The website has no checkout or card-payment facility. Any payment requirement and verified account details belong in the applicable invoice or accepted order documents.
13What cookies does the site use?+
The site currently sets one first-party cookie to remember the visitor's cookie choice. Optional analytics and advertising cookies are not active.
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