Condition should be written, not assumed.

Condition is an order-critical specification. The quotation should state the offered condition and should not rely on an undefined label such as “good stock” or “A grade”.

Where offered, “new retail” should be clarified by packaging status, activation status, included accessories, regional version and any seal expectations. A box seal alone does not answer every condition question.

Open-box, bulk, refurbished, returned or other graded goods should be described using the supplier's documented criteria. Ask about cosmetic standard, functional testing, battery expectations, replaced parts and packaging.

Confirm retail box, bulk pack or replacement packaging; charger and cable; manuals; inserts; bundled accessories; and any region-specific power requirement. Missing accessories should be visible in the offer.

Check model or part number, serial or IMEI controls where relevant, colour, memory, region, SIM status, keyboard and power format. Any security lock or account status must be compatible with lawful resale and use.

The order documents should state any inspection window and the evidence needed for a discrepancy, such as carton photographs, serial lists, delivery records or test results. Preserve packaging until the goods are accepted.