Raise the issue with a clear record.

Use this procedure for an unresolved concern about a NewCover enquiry, quotation, communication, delivery handling, website or order administration.

Email contact@newcoverltd.co.uk with “Complaint” and any enquiry, order or invoice reference in the subject line. Include your name, business, contact details, a clear chronology and the outcome you are seeking.

Attach useful correspondence, photographs, delivery records, style codes and affected quantities. Identify the people already contacted and explain which agreed requirement or event is in dispute. Avoid sending unnecessary personal or payment information.

NewCover will review the relevant correspondence and commercial documents and may ask for missing information. A supplier, carrier or other service provider may need to provide evidence. A reasoned response will be provided as soon as reasonably practicable; no fixed resolution deadline is promised here.

If material evidence was missed, reply with it and identify the part of the response you dispute. Privacy concerns can be raised through the same email; the privacy notice explains relevant rights. Using this procedure does not remove contractual or legal rights, and no membership of an ombudsman or dispute scheme is claimed.